Crèche Terms of Service

I understand that I am solely responsible for any harm caused by my dog whilst my dog is attending EveryDog, or using any services provided by EveryDog.

  1. I further understand and agree that in admitting my dog to EveryDog, that EveryDog has relied on my representation that my dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
  2. I further agree to notify EveryDog of any unwelcome, aggressive procreative or dangerous behaviour of my dog that has the potential to cause harm to any other pet individual.
  3. I further understand that during normal dog play, owners dog’s may sustain injuries. All dog play is monitored to avoid injury but scratches, sprains, torn ligaments or other injuries or illness may occur despite supervision. I am responsible for the medical treatment on any injuries or illnesses that my dog receives whilst at EveryDog and I further agree to pay all veterinarian care and costs that may arise as a result of injury or illness. Such costs are payable immediately upon collection of your dog.
  4. I understand that if I fail to provide proof of current vaccinations or if my dogs vaccinations are found to be expired or otherwise incomplete, EveryDog reserves the right to refuse service.
  5. I understand and agree that any behavioural or health problems which develop with my dog will be treated as deemed best by the staff at EveryDog in their sole discretion that I will assume financial responsibility and all expenses involved.
  6. I authorise EveryDog to obtain medical records and/or treatments for my dog in the event of illness or injury from either my own listed vet, from an EveryDog registered vet or the closest available vet.
  7. I understand that “ENTIRE” males will only be accepted for enrolment to EveryDog with the agreement of Management at EveryDog. Should we at a later date require your dog to be castrated, we will notify you. Attendance may be declined until castration and we may require your dog to attend a re-test.
  8. I agree that bitches “ON HEAT” (in season) will not be brought to EveryDog and they will receive a bath prior to returning.
  9. I understand that proof of all vaccinations will be required that are stated under the terms of our license, these will include Canine Distemper, Canine Hepatitis, Parvovirus, Leptospirosis and Kennel Cough (Bordetella). All areas are kept clean and safe and every opportunity is taken to ensure Kennel Cough is excluded, however due to the nature of the infection, I understand that my dog could still contract Kennel Cough and I will not hold EveryDog responsible financially or otherwise.
  10. I understand that it is my responsibility to keep all vaccinations current and that EveryDog will only accept homeopathic remedies with consultation of Environmental Health.
  11. I agree to ensure that my dog is free from contagious, infectious or otherwise communicable diseases. Furthermore I will report to EveryDog any contact with aforementioned diseases and I will be declined access for my dog to EveryDog until confirmed by a vet that it is safe to do so.
  12. I further understand that my dog has access to a fenced area at 1.8m (6ft) high and, although every effort will be made to ensure the security and safety of my dog, I agree to assume full liability for damage to property or injury to mine or other’s dogs if my dog escapes.
  13. I agree that if I am unable to collect my dog for any reason, I can send a trusted person to collect my dog but I must have them added as a “Trusted Person” prior to collection. I understand that upon a trusted person collecting my dog, they must provide photographic ID for EveryDog to scan and keep on record.
  14. I understand that if I send somebody who is not on my Trusted Person list to collect my dog, I must call prior to collection and make EveryDog aware. Failure to do this gives EveryDog the right to confirm the release of my dog over the phone but I understand that, in the interest of protecting the dog, they may not be released. If I send somebody who is not on my Trusted Person list, they will have to go through the registration process upon collection.
  15. I agree to pay all charges for Day Care as stipulated by EveryDog; further charges for early drop offs and late collections can be applicable if EveryDog choose to implement them.
  16. I agree that EveryDog is not responsible for any lost, stolen or damaged possessions left with or on my dog. Furthermore dogs own toys are not accepted at EveryDog to prevent possessive behaviour.
  17. I consent to my dog being photographed, videoed and/or used in any media or advertising by or for EveryDog including (but not limited to) social media, television and printed materials.
  18. I agree to bring my dog wearing a quick release collar, these are the only collars we allow at EveryDog for safety reasons. If you do not have one, you can purchase one from us.
  19. In accordance to the Animal Welfare Act 2006 and the Veterinary Surgeons Act 1966, I hereby give EveryDog and/or any member of it’s staff permission to perform emergency First Aid on my dog.

  20. There will be no refunds or discounts on cancelled sessions, except in exceptional circumstances, in which case any partial refund or re-arrangement fee will be made at the sole discretion of EveryDog.
  21. I further understand that each provision contained within the Terms are separate and shall be in force on each and every occasion which my dog attends EveryDog and will remain unless other amended or revoked, cancelled or superseded in writing.
  22. I also understand that these terms of services may change over time and I will be notified of any changes.

By using EveryDog and their services I certify that I have read and I understand the TERMS OF SERVICE set forth and I agree, understand and will abide by the statements contained within.

 

Grooming Terms of Service

I confirm that my dog is fit, healthy and fully vaccinated. I agree that the groomer will not be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the grooming process, de-matting, thinning, striping, or shaving, or any mishap caused by my non-disclosure of my dog’s medical condition or behaviour. I understand that if my dog bites or attempts to bite any person or animal, a muzzle will be used, or at the discretion of the groomer, treatment may stop. If the latter should be the case, I agree to pay for all work done to that point and will pay the full cost of all damages and expenses my dog has caused. If I fail to collect my pet at the agreed time I will pay any extra costs due. If my pet harbours any parasites clear them at my expense. If my pet’s health causes concern, obtain veterinary treatment at my expense. I confirm that all facts I have supplied are true. I agree to pay any charges due for appointments cancelled without adequate notice, now or in the future. Adequate notice is further than 48 hours from the date and time of the booking. I consent to my dog being photographed, videoed and/or used in any media or advertising by or for EveryDog including (but not limited to) social media, television and printed materials. If I do not collect my dog on or before the given time, I agree to pay holding fees of £6 per 30 minutes. There will be no refunds or discounts on cancelled or re-arranged sessions, except in exceptional circumstances,  within 48 hours of the date and time of the appointment in which case any partial refund or re-arrangement fee will be made at the sole discretion of EveryDog. I accept and consent entirely to all terms and conditions shown.

 

Training Terms of Service

One to One sessions must be paid for a minimum of two weeks in advance of the booked time/ date or at time of booking in EveryDog. Arrangements for cancellations and rescheduling are set out below.

With less than 48 hours’ notice, there will be no refunds or discounts on re-arranged sessions, except in exceptional circumstances, in which case any partial refund or re-arrangement fee will be made at the sole discretion of EveryDog.

No refunds will be given once your weekly training sessions have begun.

Safety: Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s
behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury. For home visits, please arrange for your dog to be in another safe room (without access to the front door) when your trainer first arrives – we are happy to wait while you do this! We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us. If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog.

Parking: If we are visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready for our use when we arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please could you kindly make arrangements for this.

Children: Children cannot attend the training courses as not only does this distract the dog we are also training one owner at a time, please talk to us if you would like a training price for a responsible child.

Health & Vaccination: All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. EveryDog advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease. EveryDog accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk. By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.

 

Your Data

  1. Any private information shared via a contact form will not be shared with any third persons. We do not share your personal data with anybody outside of the EveryDog LTD organisation. If you believe your data is being used by a third party without consent, it is important you inform EveryDog LTD.
  2. By contacting us via a contact form you consent to EveryDog contacting you via the details supplied. Contacting EveryDog via a contact form may automatically sign your email address up to our occasional marketing emails.
  3. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
  4. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  5. When visitors leave comments on www.everydog.co.uk, we may collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  6. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  7. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  8. Visitor comments may be checked through an automated spam detection service.

 

Media

  1. Any images used on www.everydog.co.uk are copywritten to EveryDog LTD and are not to be reused under any circumstances, unless otherwise stated.
  2. If you upload any images to www.everydog.co.uk or associated social media pages you consent to the reuse of those images by EveryDog, either through www.everydog.co.uk or associated social media accounts, should we decide to do so.
  3. It is advised that at all times you avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

  1. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  2. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  3. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  4. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded Content

  1. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  2. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Facebook Competitions/Promotions

  1. This competition is run by EveryDog Ltd.
  2. Prizes or discounts are non-transferrable to another person and there is no cash alternative.
  3. Family of EveryDog employees cannot win and are not permitted to enter any EveryDog competition or redeem promotional discounts.
  4. The closing date of a competition or promotion is final.
  5. Winners will be announced within two weeks of a competition’s end.
  6. Any prizes, rewards, promotions or discounts are offered at the complete discretion of EveryDog.
  7. A promotion or discount may only be applicable to one department, though not explicitly stated.
  8. EveryDog reserves the right to retract any promotion or discount at any time without any prior notice.
  9. Staff must be made aware of any promotions or discounts in advance of payment.
  10. Rewards, promotions or discounts may not be applied retrospectively.
  11. A reward is only available once per customer and/or dog.
  12. The competition abides with Facebook’s own set of promotional rules for competitions ran on the site.

 

Promotions & Discounts

  1. Any promotions or discounts are offered at the complete discretion of EveryDog.
  2. A promotion or discount may only be applicable to one department, though not explicitly stated.
  3. EveryDog reserves the right to retract any promotion or discount at any time without any prior notice.
  4. Staff must be made aware of any promotions or discounts in advance of payment.
  5. No promotion or discount can be applied retrospectively.
  6. Rewards, promotions or discounts may not be available in conjunction with other offers.

 

Referral Scheme

  1. The referral card must be presented and handed over to a member of staff prior to registration of the new member.
  2. Referral benefits cannot be redeemed retrospectively.
  3. Referral benefits will be made available after the new member’s first full paid day.

 

Online Review Promotion

  1. EveryDog may, from time to time, run a promotion to boost reviews online. This will be done by offering a reward for doing so.
  2. Reviews must be honest and unbiased.
  3. Any review must be left on the relevant platform in store and published before payment is made.
  4. This reward cannot be redeemed retrospectively.
  5. The reward is only available once per customer and/or dog.
  6. The maximum saving is capped at £20.

 

Free Crèche Taster Day

  1. This promotion is run by EveryDog Ltd.
  2. Free Taster Days are subject to the successful passing of a Personality Assessment.
  3. Free Taster Days are applied after a second full price crèche booking is made in advance.
  4. Free Taster Days are offered at the complete discretion of EveryDog.
  5. EveryDog reserves the right to retract any promotion or discount at any time with no prior notice.
  6. Staff must be made aware of any promotions or discounts in advance of a booking and may not be applied retrospectively.
  7. Free taster day is non-transferrable to another person and there is no cash alternative.
  8. Free Taster Days are only available once per customer and/or dog.